Free shipping on orders over $100
Exchanges
We’re happy to help when possible, but exchanges are subject to stock availability. The quickest option is to return the original item for a refund and place a new order. If a size exchange is available for your item, we’ll provide instructions during your return request.
Return Eligibility & Window
EU/UK customers: This policy is in addition to your statutory rights. If applicable law grants you a statutory right of withdrawal/cancellation, we will honour it alongside our 30-day policy.
You may return eligible items within 30 days of delivery for a refund to the original payment method.
Items must be:
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New, unworn, unwashed, and free of odors or stains
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With all original tags/packaging attached
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Not Final Sale (see Final Sale below)
Not eligible: Final Sale items and certain hygienic items (e.g., bodysuits) are non-returnable.
How to Start a Return
To initiate a return or exchange, please contact our Customer Service team directly.
You can reach us by email at support@pureandsimpleclothing.com or Contact Us – Pure & Simple Canada
Our team will provide you with the next steps and, if applicable, a prepaid return label.
Return Shipping Costs
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Within Canada: For returns requested within 30 days of delivery, we provide a prepaid return label at no charge.
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International orders: You are responsible for the cost of return shipping back to our designated warehouse(s). Please contact Customer Service for instructions before shipping your return.
If you choose to use your own carrier instead of our label (where available), you’re responsible for the shipment and cost. Use a trackable service.
Packaging & Tracking
Your return package must be clearly marked as a return and shipped using a trackable method. Keep your tracking number until your refund is completed.
Refunds & Processing Times
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Returns are typically processed within 2 business days of arriving at our warehouse.
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Refunds are issued to the original payment method and confirmed via email. Your bank or payment provider may require additional processing time.
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Original outbound shipping charges are non-refundable.
Final Sale
Items marked “Final Sale” cannot be returned or exchanged. Bodysuits are final sale for hygienic reasons.